Shipping policy
SHIPPING POLICY
Delivery Area
Products are delivered exclusively within Türkiye. It is not possible to place an order for any delivery address located outside this area. The PRODUCTS are shipped to the delivery address specified by the CUSTOMER during the ordering process.
Shipping Time
Orders will be delivered within 10–12 business days.
Order preparation, invoicing, and product stock availability are stated on our WEBSITE. These delivery times exclude weekends and public holidays. An automatic email notification will be sent to the CUSTOMER once the PRODUCTS have been dispatched, provided that the email address given during the order process is correct.
Delivery Times and Costs
During the checkout process, the SELLER informs the CUSTOMER of the estimated delivery times and shipping methods for the purchased PRODUCTS. Shipping fees are calculated based on the selected delivery method.
If free shipping is not offered, the shipping fee will be added to the total amount and paid by the CUSTOMER.
Details regarding delivery times and costs are provided on the WEBSITE.
DELIVERY CONDITIONS
The package will be delivered to the CUSTOMER against signature and upon presentation of a valid ID. In case the CUSTOMER is absent at the delivery address, a delivery notice will be left, allowing the CUSTOMER to collect the package from the designated post office or courier branch.
DELIVERY ISSUES
The CUSTOMER is informed of the estimated delivery date at the end of the online ordering process, once the carrier is selected. Delivery must be completed within a maximum of thirty (30) days.
If delivery is unsuccessful within this period, the CUSTOMER may formally request the SELLER to complete delivery within a reasonable additional timeframe. If still not fulfilled, the CUSTOMER may terminate the contract.
Upon receipt of the termination request, the SELLER will refund the total amount paid, including product price, taxes, and delivery costs — using the same payment method used for the purchase — without undue delay.
The SELLER remains responsible for the PRODUCT until it is delivered to the CUSTOMER.
The CUSTOMER must report any damage, defect, or partial loss to the carrier within three (3) days after the delivery date.
📌 Business Name: Shop Nuveart
📩 Email: export2@nuveart.com